All of our genuine VELUX blinds and accessories† are delivered for for a small charge of £4.80 irrespective of order value. All VELUX products are delivered directly to you via courier, to any UK postcode, including the Channel Isles, Scottish Highlands Northern Ireland.
VELUX blinds and accessories take 7-10 working days to arrive (excluding weekends and bank holidays), from when you place your order.
Please be aware of anyone else claiming quicker lead times than this as all VELUX blinds ordered through VELUX take 7-10 working days as VELUX do not offer a quicker delivery option, however quite often deliveries occur before this; see below why. Everyone's contracts between themselves and VELUX are the same, so you could only get quicker delivery if you are specifically buying from someone who has it in stock.
The reason for this lead time of VELUX blinds that they all come directly from VELUX's factory in Denmark, and the 7-10 working days allows for the blinds to be shipped all the way over here.
As a result of having to go through custom checks at the Danish and UK ports, and any potential factors outside their control the lead time of 7-10 working days is specified for your peace of mind.
We can deliver your blinds anywhere in the UK as long as you have a valid postcode. Upon ordering you can choose to deliver to:
Delivery can be anywhere, except a PO Box address.
Upon receiving delivery, it will need to be signed for. If you are not in the courier will leave a contact card or likely try one of your neighbours, and if they sign for the parcel in then a note will be left at your address mentioning where it is.
Please note: When signing for the delivery you are signing to accept it has been received in good condition, if you notice any damages on the packaging you must sign for it as damaged and you must notify us within 24 hours.
Delivery will be attempted 3 days in a row (excluding weekends and bank holidays), and each time the courier will leave a card with their contact details and the consignment details so you can re-arrange delivery if you wish.
We hope you are pleased with your purchase, however in the unlikely event that when you receive your VELUX blinds you are not completely satisfied, we will be happy to exchange it for an alternative colour or size, or even refund if you wish. We will raise a charge of £11.75 before issuing return labels out to you to enable you to return them via a Post Office - you must ensure you get a proof of postage.
If you wish to return/exchange your blinds you must ensure that they have not been fitted. You can open the box to look at the blind and the colour, however once you have started to fit the product we are unable to accept the blind for return.
For more information regarding this process please see our VELUX blinds returns page.