All orders over £75 (Inc VAT) are delivered free of charge to any UK mainland address via an insured courier, orders under this will attract a £6.95 delivery charge.
The above free delivery excludes all VELUX products where a delivery charge of £4.80 applies for orders. In cases of mixed orders, the free delivery for non-VELUX products is based upon the value of just the non-VELUX products, and the VELUX products will still incur a £4.80 delivery charge.
Any deliveries outside the UK mainland will incur additional delivery charges, see the table below:
| Location | Orders over £75 | Orders under £75 |
| UK Mainland | Free | £6.95 |
| Isle of Man | £20.00 | £26.95 |
| Isle of Wight | £20.00 | £26.95 |
| Channel Isles | £20.00 | £26.95 |
| Northern Ireland | £20.00 | £26.95 |
| Scottish Highlands, Islands & Remote Areas | £20.00 | £26.95 |
Delivery lead times are stated throughout our site on each individual product page, and are in working days from ordering (excluding weekend and bank holidays). The lead times for the products you add to basket will also show in the View Basket page. Many of our poles and tracks being offered with Next Working Day Delivery (providing the order exceeds £75), otherwise the delivery can take a few days longer - see item description for specifics. Please see the table below for our standard lead time guidelines.
Where products are despatched from multiple locations you may receive separate deliveries as these might be despatched on different days, however you will not incur further charges.
| Product Type | Typical Lead Times (Working Days) |
| Curtain Poles | Next working day, 2-3 days, 5-7 days |
| Curtain Tracks | Next working day, 2-3 days, 5-7 days |
| Autoglide Tracks | 3-4 days |
| VELUX Blinds | 7-10 days |
| Blinds (Non VELUX) | Next working day, 5-7 days |
Please note: Certain rural/offshore areas may take 2-5 days longer for delivery than stated above.
We can deliver your blinds anywhere in the UK as long as you have a valid postcode. Upon ordering you can choose to deliver to:
Delivery can be anywhere, except a PO Box address.
Upon receiving delivery, it will need to be signed for. If you are not in the courier will leave a contact card or likely try one of your neighbours, and if they sign for the parcel in then a note will be left at your address mentioning where it is.
Please note: When signing for the delivery you are signing to accept it has been received in good condition, if you notice any damages on the packaging you must sign for it as damaged and you must notify us within 24 hours.
If the the courier leaves a card with their contact details and the consignment details you can re-arrange delivery if you wish for the following day, or arrange to collect them from their local depot.
If you wish to return/exchange your products you must ensure that they have not been fitted/modified (such as pulling up the curtain heading tape) or opened. Once you have started to fit the product we are unable to accept it for return.
Upon the collection being arranged we will raise a collection charge of £20 or 20% (whichever is greater).
For more information regarding this process please see our returns page.