VELUX Blinds FAQ

1. How do I get the bigger discounts?
2. How long does delivery take?
3. How much do you charge for delivery?
4. Do Velux blinds and accessories come with any guarantee?
5. What if I need to return my blind or accessory?
6. My windows are high up, what are my options?
7. Can I operate several Remote Blackout blinds off 1 remote?
8. What is the Pleated Combination all about?
9. My windows are White Polyurethane, do you have blinds with the same finish?
10. Can you supply me samples of the blinds?
11. My window size is not listed here, do you do it?
12. I'm interested in a Velux product but it's not on your website, can you supply it?

1. How do I get the bigger discounts?

To receive the higher discounts, you will need to order 4 blinds or more. As you add more blinds to the shopping cart your extra discount will be automatically applied. The website will inform you how many more you will need to order before even more discount.

Please note Accessories do not count towards, or receive the larger discounts.

2. How long does delivery take?

Delivery of all the products takes 7-10 working days for the UK.

All of the Velux products come directly from Velux located in Denmark, over to here which is why they allow up to this timescale as all products need to go through shippings and custom, and also any adverse weather conditions have to be taken into account.

Any companies quoting quicker lead times are falsely claiming this, unless of course they are stockists themselves.

3. How much do you charge for delivery?

All of our genuine VELUX blinds and accessories† are delivered for £4.80 directly to you via courier, to any UK postcode, including the Channel Isles and Scottish Highlands.

4. Do Velux blinds and accessories come with any guarantee?

All the Velux blinds and accessories come with a full 3 year guarantee.

5. What if I need to return my blind or accessory?

For any products to be returned, they must be unused, unfitted and returned in the original packaging (however you can open the box initially to check it over).

In the unlikely event that you received an incorrect product, a free returns label will be sent out to you upon notifying us, and the replacement goods will ordered at the same time ready for delivery within 7-10 working days.

If you accidently ordered the wrong colour or product, then all the above will be the same, however we will order your replacement product upon us receiving the original one back. Also any differences in prices will be either charged for or refunded before any replacements are ordered.

6. My windows are high up, what are my options?

To operate high windows that you cannot reach, which you require to be opened and closed will need a Telescopic Rod Control (ZCT 200), which ranges from 1.0-1.8m , this will allow you to open and close the window itself - please ensure your window is a GGL/GGU type first. For even higher windows the extension rod allows you to reach 1.0m higher.

Your options for blinds are to either purchase a Remote Control Solar powered blind, which obviously you can operate via the remote. Alternatively if you want a manual control blind, you can purchase 1 Rod Adaptor for each blind, which clips onto the blind, and using the Telescopic Rod Control (ZCT 200) you can open and close the blind.

7. Can I operate several Remote Blackout blinds off 1 remote?

Yes. However each Remote Control blind you order will automatically come with 1 remote control included. As all the remotes operate off 1 frequency then you can control any Remote Control blind with any of the remote controls which were included. Although, due to the narrow wave length from the remote, it is very unlikely you will be able to operate 2 blinds with 1 click of the remote.

8. What is the Pleated Combination all about?

The Pleated Combination (FPN) is a separate blind you must attach to a Blackout Roller blind (DKL). This blind will fit below the blackout blind, and allow you to create a multitude of different room lighting effects - gaining the benefits of both worlds if you require Blackout for heavy sunlight, and a soft translucent material to soften the light in the daytime.

Please note you cannot combine a Flying Pleated (FHL) blind with a Pleated Combination (FPN) blind.

Blackout Blind (DKL) with Pleated Combination (FPN)

9. My windows are White Polyurethane, do you have blinds with the same finish?

Yes. If you have a white line window, providing you enter your code correctly (which should start with either GGU/GPU/GHU), when the products and colours load up, after you choose any colour it will automatically select the White Line option for you by default. If you do not wish to have the White Line option, then you can select not to have it if you wish.

Please note some blinds do not come in this finish, specifically; remote controlled blinds, duo blind, awning blinds, electric blinds.

10. Can you supply me samples of the blinds?

Unfortunately we cannot, however VELUX can supply them direct. Please visit the VELUX Blinds Sample Site and click on the Fabric Samples link near the bottom right hand corner to order them free of charge, with just a small postage fee and they will arrive in 5-7 working days.

11. My window size is not listed here, do you do it?

Providing your window is a genuine VELUX window then we will almost certainly be able to provide a blind for your window. If you contact us, we will be more than happy to give you a quote for your window.

12. I'm interested in a Velux product but it's not on your website, can you supply it?

We can supply any VELUX blind or blind accessory, and if it isn't listed on our site then please contact us for a competitive quote and any further information.