Returns

Return Procedure

We hope you are pleased with your purchase; however, in the unlikely event that you are not completely satisfied with your order we will be happy to offer either an exchange for an alternative product or a refund if you prefer, provided that the goods are not:

• Batch colour dyed products of less than 5 rolls/metres or without their protective seal which protects the colour of the dye e.g. wallpapers/fabrics
• Made to measure products, for example:
  
  • Silent Gliss products - e.g. Autoglide, tracks, Metropoles
  • Made to measure blinds
  • Customised curtains by length, or converted to eyelet heading

If you wish to return you order we must receive notification within 7 working days from receipt of your goods, and goods must be received back within a reasonable time scale (usually within 28 days).

If you wish to return/exchange your products you must ensure that they have not been fitted/modified (such as pulling up the curtain heading tape) or opened. Once you have started to fit the product we are unable to accept it for return, as it must come back to us in a fully resalable condition, this does not affect your statutory rights for faulty products.

We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.

Returning your items

If you would like to return your order we will be happy to arrange to collect the item(s) from your address. Upon you informing us that you wish to return your order we will obtain a suitable day for collecting the products from you, and have the courier collect the item(s) between 9am - 5pm, we unfortunately cannot narrow the time down, so would recommend you choose to do this on a day where you would plan to be in anyway.

Upon the collection being arranged we will raise a collection charge of £20 or 20% (whichever is greater) and ask you to ensure you do the following:

• Re-package the products with the original protective packaging used when they were sent to you
  • If you do not have this any more then you must ensure you re-package it using padded cardboard packaging

Refund Policy

Should you wish to return any goods to us, upon the goods arriving back, we will check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will process the refund within 30 days to the original card used to place the order, and can only be processed to a separate card in the following circumstances:

• The original card holder's account no longer exists
• The original card details have expired